Refund policy
Due to the personalized nature of our products, all sales are final.
We do not accept returns or exchanges once an order has been placed, except in cases where the item arrives damaged or incorrect.
We generally do not accept returns or offer refunds simply because you changed your mind, expected a different style/color, or decided you no longer want an item after delivery.
If your tracking shows that a package was delivered but you did not receive it, the responsibility is considered to pass to the carrier once the tracking marks it delivered. In those rare cases, please check with the carrier first and then contact us so we can discuss possible replacement options or refund if the item is returned to us.
You may request an order cancellation within 30 minutes of placing your order. After this time window has passed, orders are processed and cannot be changed or cancelled.
For cancellations made within the allowed timeframe, a small processing fee of 5% may be deducted from your refund to cover transaction and handling costs.
Customers are responsible for providing a complete and accurate delivery address at checkout. If you notice an error in your address soon after placing your order, contact us right away. We will help correct the information if the order has not yet shipped. However, we cannot be responsible for packages that fail to be delivered due to incorrect or incomplete addresses that were provided.
If you believe your order qualifies for a return due to damage, error, or exceptional circumstances, please contact our customer support team promptly with:
- Your order number
- A description of the issue
- Photos if applicable
We’ll review your request and respond as quickly as possible.